Aurora Asia Pacific coordinates cargo transport for import, export and Multimodal Transportation, using its knowledge of the international transportation industry and through constant communication with its business partners, in order to adjust all the boarding details from the cargo delivery by the supplier -followed by the coordination of the ground and international transportation- to the arrival of the cargo right at the point agreed by the customer.
Since the beginning of the operation, Aurora provides information about the boarding status via electronic or phone request through the customer service area/department.
As business partners we have optimal resources to handle information and documentation on the operation from beginning to end; meaning that Aurora unifies the service through the coordination of different activities and suppliers associated to the boarding.

Through our web site in the contact section or via telephone/PBX request. It is important for us that you inform some of the cargo characteristics, such as description, weight, volume, and source and destination points.
Once the initial contact is done, one of our commercial advisors will get in touch with you in order to know your requirement in detail no later than one (1) business day and subsequently proceed with the elaboration of the commercial offer.

Our rates for international transportation of FCL shipments are determined by container size, weight and kind of goods to be transported.
Rates for LCL shipments are determined by cargo volume (kilograms and cubic meters) and goods to be transported.
Ground transportation rates are determined mainly by the weight and travelled distance, subsequently the cost is calculated based on the established chart of freights.

The package must be checked by the supplier, who is aware of the goods within, and should thus guarantee that the selected package is appropriate and complies with the technical regulation applicable to packages and packing.

The general characteristics that the package must meet so that the freight reaches its destination in ideal conditions are as follows:
1. Must have protection properties
2. Must have stability properties
3. Must be the appropriate to ensure the product

You should notify immediately your Aurora AP customer service manager and the company with which you contracted the insurance (in case of not having contracted with us). Once the claim is received, the customer service area will review the case, make the pertinent arrangements with the parties involved, and keep you informed on the progress of the case until a final responses provided.

Insurance was created, destined and designed to cover possible material damages that may occur in transportation, provided that goods are properly packaged and packed according to their nature, depending on the means that will transport the goods. If the purchaser does not take any insurance, the goods remain under his/her responsibility.
Foreign trade entails inherent risks of transport that have to be transferred to the insurer, so that they subrogated to those responsible for the accident.

No. the Aurora services are addressed to the business sector (importers or exporters). There are specialized companies in the market for that purpose; they deal with the transportation of personal and household objects.

No, less container load (LCL) is transported in containers because it is not very voluminous, and there is no need to pay for the full container.
Break Bulk (BB) is transported in ship hold because its volume and weight exceed the container specifications.

Every marine carrier who works with un-containerized load has to calculate the available spaces and charge for them, but spaces become more important when the load exceeds the container standards. Normally there is a charge for volume and weight, and for that reason the rate will always be expressed in W/M (Weight or Measure).
  • Cargo description
  • Scopes of the services to be provided (Inconterm, where the activities are initiated and where they end).
  • Type of packages of the cargo.
  • Cargo type (static, towable or self-propelled).
  • Intended date for the embarkation or availability of the cargo.
  • State of the goods (new or used).
  • Packing list, photos and technical drawings.
  • Make and model (if applicable).
Most of the cargo that is managed with special equipment, that is to say, flat rack and open top must be handle as BB, which is more affordable, because it is only necessary to pay for its volume or weight, not a whole standard unit and spaces that are not used (within a cellular ship).
It is a technological solution that allows eliminating the grey areas in the supplying processes and supply of goods; it properly integrates all the stages and suppliers for every industry, market, and products. Supported with specialized personal with foreign trade and integrated logistics.
It provides you with traceability of information about your operations in real time; it will also help you generate reports, statistics, and records on the totality of the integral logistic operation. Additionally, you can measure the service of each provider.
It allows to trace and trace cargo and review operations live, generate reports, statistics and global reports of overall logistics operations as a whole. In addition It can measure the service level for each of the parties involved.